Do you ever use a forwarding service to order stuff abroad? Or do you have a mule?
I have been using Shipito. Website and reviews looked good, app was okay to use, services seemed fine. However, I can with 100% certainty say that I will never use their services again.
I have used it twice. The first time was a David’s tea order that I just had them forward to me. I loved seeing a picture as the shipment came into their warehouse. The costs were crazy and hardly justifiable, but I NEEDED THAT TEA.
Everything arrived okay and I was happy. So, I put some money aside for when David’s Tea released their Halloween collection, and placed an order.
I got a notification from Shipito offering me free consolidation. That is when they make one package of two packages. The idea is that shipping for one heavier package is generally cheaper than for two lighter ones. So, I took the opportunity to order from an Etsy seller that did not ship internationally.
Both packages arrived at the new Shipito warehouse, and I went through the consolidation process. They offered a ton of options like keep original boxes, remove receipts, etc. I chose to have the original boxes removed. This was a big mistake.
I received pictures of the products before the whole thing was shipped. Everything looked alright.
In hindsight, I was naive.
After what seemed like ages but was probably a week, the package arrived. It was a large box!
I was so excited to open it. I removed a layer of fat bubble wrap and everything was spread out before me.
First thing I noticed, was a broken tumbler.
I was heartbroken but since there were so many other goodies in the shipment, I wasn’t going to dwell on that too long. Until I noticed that the special Halloween tumbler also hadn’t survived the journey.
There was only one layer of bubble wrap around every product.
On the bottom of the box, there was no bubble wrap at all. Only the fat one on top. I was pissed off by now. The items from the Etsy seller were not fragile so everything was alright with that, thankfully.
I took my tea tin and noticed the top was dented, probably from some of the Etsy products.
“This is just a tin, it’s about the tea” I told myself. I took the final product out of the box. A glass Halloween-themed Nordic mug. It did not come apart in my hands so I sighed a breath of relief. Until I noticed a line in the glass. I took the top off the mug and the mug fell apart in two pieces. I cried.
So, bottom line? 3/3 fragile items in one shipment destroyed. I reached out to Shipito by marking the package as damaged in their app, tagging them in my Instagram photos and sending them an email. They responded to the ticket by saying that they regretted to inform me I did not purchase damage insurance, only transport insurance. So for all this money I am not to expect them to put a layer of bubble wrap on the bottom of the box? I am shocked to see once again that a company is put to shame by the average Etsy seller.
So back to my question: Do you ever use a forwarding service to order stuff abroad?
Or do you have a mule? If you do use a forwarding service, is there something you have learned from your experience? Let me know!